Privacy Policy
Privacy Policy
Your privacy matters to us at Ivy + Silk. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us. By using our website, you agree to the terms of this policy. If you do not agree, please do not use our site.
Who We Are
This website is operated by Ivy & Silk Decor Trading LLC, a company registered in the United Arab Emirates and based in Dubai.
If you have questions about your data or would like to update or delete your information, please contact us at:
Email: ivyandsilkfloral@gmail.com
Address: Dubai, United Arab Emirates
What Information We Collect
When you browse our website, place an order, or communicate with us, we may collect information such as your name, email address, phone number, shipping and billing address, payment details (securely processed), order history, device and browser data, IP address, and any information you voluntarily provide (such as special requests or customer service messages).
How We Use Your Information
We use your information to process and deliver your orders, provide customer service, personalise your experience, send order updates, manage returns and refunds, improve our services, and, if you’ve opted in, send you marketing emails.
Marketing Emails and Newsletters
If you opt in to receive marketing emails from Ivy + Silk, we may send you occasional updates, floral styling tips, product announcements, special offers, and behind-the-scenes inspiration.
We only send marketing communications if you have actively subscribed through our website or given us permission when placing an order. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any marketing email or by contacting us at ivyandsilkfloral@gmail.com.
We value your inbox. We will not send unnecessary messages, and we will never sell or share your personal information with third parties for their marketing purposes.
Third-Party Services
Our store is hosted on Shopify Inc., which provides the online platform that allows us to sell our products and services to you. Your data is stored securely through Shopify’s systems. We may also use trusted third-party services including payment gateways, shipping providers, email marketing platforms, and analytics tools. These providers have their own privacy policies, and we recommend reviewing them.
Cookies
Our website uses cookies to enhance your experience, keep your cart active, and understand how users interact with the site. Cookies are small files stored on your device. You can manage cookie preferences in your browser settings.
How We Protect Your Data
We implement security measures to protect your data from unauthorized access, loss, misuse, or disclosure. This includes encryption, secure payment processing, and access controls. While we do our best to protect your information, no method of transmission over the internet is completely secure.
Your Rights (under UAE Law)
Under Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you have the right to access your data, request correction or deletion, object to processing, withdraw consent (where applicable), and file a complaint with the UAE Data Office if your concerns are not resolved.
To exercise these rights, please contact us at ivyandsilkfloral@gmail.com.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, financial, and reporting obligations. When no longer needed, we will securely delete or anonymise your data.
Children’s Privacy
Our services are not directed to anyone under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of our site means you accept any changes to the policy.
Contact
If you have questions, concerns, or would like to exercise your privacy rights, please contact us at:
Email: ivyandsilkfloral@gmail.com
Address: Dubai, United Arab Emirates